Are you looking for a translation company that meets stringent quality standards? Certified for ISO 9001 and ISO 13485, Responsive Translation is an expert provider of translation to high-compliance industries: we take nothing more serious than quality assurance.
Our company is dedicated to providing services which meet or exceed customer and regulatory requirements and to continually improve the effectiveness of our quality management system, which guides us in everything we do.
At Responsive Translation, quality assurance planning is incorporated into every milestone of a translation and localization project in order to successfully deliver a product that meets the expectations of both the client and the intended audience. Since quality in translation is sometimes subjective and evaluation is at times relative, establishing shared quality objectives is critical to the success of the product and thus the services we deliver as an ISO-certified translation company.
Operationally, we measure the quality of our work using a proprietary version of the Localization Industry Standards Association (LISA) QA metric. But our main ISO measurement is based on the feedback we get from our clients. Improving the client experience is the fundamental intention of an ISO-certified process and the fundamental measure of success for such a program.
To measure customer satisfaction, we survey our clients upon completion of every job, using a Net Promoter Score (NPS) metric. This QA method is audited annually for certification by SRI, and we post the results on our website.
Responsive Translation is currently ranked first for customer satisfaction in the entire translation industry, which we believe demonstrates the success of our quality assurance management process and as an ISO-certified translation company.
We encourage you to get in touch and discuss your translation and quality requirements with us at 1-800-872-6752 (+1-212-818-1102 outside the US) or [email protected].